I (Iain) work as an associate with Laing O'Rourke delivering a 4 module, 11 contact day programme branded Supervisors for 2020.

The culmination is a two day event at Highgate and it is an absolute pleasure to be able to expose them to the levels of service, genuine pleasantness, and obvious passion for detail that continues to elicit wows and similar comments from our delegates (over 100 so far, 400 to come).

What is so special is that we share and encourage a range of behavioral change opportunities that would enhance their supervisory effectiveness during the 11 days and these are so obviously enshrined and displayed by every last person we come into contact with whilst at Highgate (Sundial Group). This in itself is an absolute credit to everyone there, and also actively demonstrates the impact of not just recognizing and talking about these values , but also living and displaying them at every opportunity.

Your people are clearly very special and care immensely about all aspects of their roles and jobs, not at all dissimilar requirements of a construction site supervisor, just a different environment. Please pass on my own personal thanks to your colleagues in acknowledgement of their efforts that go so far to make every event we have at Highgate special, memorable and reflect the core values, behaviours and beliefs that we encourage within the program.

Laing O'Rourke

"All those that attended commented on how beautiful the house, gardens and location were. They were all really impressed with how clean and well kept it all was. The meals also went down very well, as did the chocolates, which they seemed to appreciate a lot, particularly in the afternoon! All the staff were very kind and helpful, and were one step ahead us. Delegates noticed that the venue was just for businesses and commented on this in a positive way. I would definitely chose this venue again, not only because it is a lovely venue but because the level of professionalism and service. From an organiser's point of view I had nothing to worry or do as you'd done it all for me. Thank you!"

Submitted to BDRC VenueVerdict system

"We have now run three courses at Woodside and each one has been very expertly organised. With professionalism and helpfulness of the staff, nothing was too much trouble. We were always greeted with a smile and asked if there was anything more they could do for us! The food was excellent - a big thank you to the chef. On the whole an excellent venue."

Submitted to BDRC VenueVerdict system

"Carl & Keith who looked after us during the day, were there at every moment to help us - thank you. Lucy McGibbon - inspirational Lucas & Adam in the evening were extremely attentive. The food is outstanding!"

Submitted to BDRC VenueVerdict system

"We held our event at Highgate House in March 2017. During the stay, Peter mentioned to the General Manager that in the room he was staying there was nowhere to put toiletries. By 5pm that same day when Peter returned to his room, a mirrored cabinet had been fitted. One of our members is diabetic - we mentioned it to Bruce, and diabetic sweets were on the table for our 2 day conference! The food is absolutely fantastic with the greatest selection for all dietary requirements. We can't get in next meeting in May, but coming back in July and beyond. I love, love, love it here - come... you won't be disappointed!"

Beverley Parkin, Peter Thomson's 100+ Club

"Both Jef and I want to thank you and the whole team at Woodside for making our conference so successful. As you promised we have been completely looked after at every touch point throughout the four days. In addition to this I want to share some highlights and the things we have valued: - All of our guests have been really well looked after, their needs responded to very quickly and so professionally, i.e. change of rooms, boosting the internet connections. - The STS touches in the bedrooms and the maps into Kenilworth. - Our day to day support from Keith, Carl and the team on reception, photocopying, laminating, numbers for dinner, room changes. - The restaurant and the bar team have ensured we have had two great formal dinners, both food and service being excellent and again very responsive and friendly. - Thanks to Lucy and her team for the fantastic cocktail challenge which was hugely successful and great fun. - Last but not least to Kate and Rachel for bringing the project to life and coordinating the complexities of our needs. We started believing we had made a good choice, we have ended by knowing we made a GREAT choice."

Jackie Dean - Severn Trent Services